Crane Worldwide Logistics (CWW) ---- Claims Processing Policy and Procedure
Policy # CL0002 April 2013
Claim Filing Policy:
· All claims or notices of intent to claim must be filed in writing. All required fields of the respective claim form must be complete in order for the claim to be processed.
o Claims should filed using one of the two primary methods below:
§ By mailing the CWW Claim form or a separate claim form to [email protected].
§ Alternatively, claims may be filed by mailing the CWW Claim Form or a separate claim form to:
· Crane Worldwide
Attn: Chris Sherman
2022 McKenzie Drive, Suite 120
Carrollton, TX 75006
· Claims must be filed promptly and are subject to legal time limits from the date of delivery.
· As to all shipments of Goods hereunder, claims for loss, damage, delay or non-delivery must be made within two hundred seventy (270) days of the shipping date, or such claims shall be deemed to be waived. Original shipping carton and contents must be retained by consignee for inspection. Acceptance of Goods by recipient without notating damage on the delivery notice shall be conclusive evidence that such Goods were delivered in good condition and without damage.
· As to all International shipments, in no event shall CWW be liable for any act, omission or default by it in connection with an exportation or importation of Goods, unless a claim therefor shall be presented to CWW within one hundred eighty (180) days from date of exportation or importation of the Goods in a written statement to which sworn proof of claim shall be attached.
· All claims for overcharge shall be deemed waived if not presented to CWW within 180days of the original invoice date. Notwithstanding the foregoing, if an account is more than 60 days past due, CWW may apply overpayments, or other credits owed to Customer, against the oldest dated invoices.
· Claims must be supported by the following documents:
o A written statement for loss or damage indicating pieces and values.
o A copy of the original Bill of Lading
o Delivery Receipt showing the goods were signed for short or damaged
o A copy of the original supplier’s invoice as proof of the value of the shipment and/or a copy of the supplier’s invoice for repairs or replacement parts if applicable.
Damages or Shortages Policy:
· Damages or shortages must be explicitly notated on the carrier’s receipt copy of the Bill of Lading or pro bill at the time of delivery. Failure to do so makes it very difficult to find liability with the carrier.
· Concealed loss or damage – loss or damage to contents of a shipping container which could not have been notated at the time of delivery – must be reported to CWW within 24 hours of receipt of the shipment.
· When concealed damage is realized, the customer must immediately stop unpacking and notify CWW to request an inspection. The shipment should be retained in the original shipping container in the same condition it was when the loss or damage was discovered until inspected. All packaging must be retained for inspection.
Damaged Cargo Inspection Policy:
· If the shipment is on a customer’s site when found with damages, it is not to be removed. A third party insurance investigator will be sent to inspect the claim and shipment in question.
· Shipments are to be checked according to the carrier’s Bill of Lading, not the shipper’s packing slips. Carriers are not liable for goods said to be in any unopened or damaged container. If a Bill of Lading is signed for as “Shipper’s load and count” or “X skids said to contain Y cartons” this means that the shipper has agreed that the driver/carrier did not have an opportunity to count the number of packages and is thus not liable for shortages.
· Inspection reports do not substitute for a written claim.
· Inspection reports are limited to a factual report and do not indicate carrier liability.
Claim Payment Policy:
· Claims will only be paid through the CWW claims department. The customer will be invoiced for the full amount of freight charges. Claims will not be reconciled by not invoicing the customer or short billing future shipments.
· Payment of freight charges may not be delayed due to loss or damage. Claims and payment of freight charges are separate transactions. Without the payment of the freight charges, the transportation contract has not been completed. A valid claim will not be paid until freight charges are paid.
· All other claims will be processed according to the signed Terms and Conditions.
· Claims generally take 30-45 days to process. If the claim is urgent and must be expedited, all supporting information must be filed with the initial claim.